How we have Helped our Clients Tackle their Challenges
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Our case studies are listed under the specialist areas listed below. Note, we are regularly adding new case studies to this area so please do check back again.
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| Latest Case Study - July 2010 |
- How a Lean Sigma approach delivered significant improvement to to service delivery within Adult Social Care Services at Gateshead Council. Click here to find out more about this project.
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| Summary of TEAL Experience in the Rail Sector |
- Click here to download a summary of TEAL's experience in the rail sector.
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Lean Management & Systems Thinking
Examples of how we have helped our clients achieve dramatic cost reductions and service improvements |
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Local Government
- How a Lean Sigma approach delivered significant improvement to to service delivery within Adult Social Care Services at Gateshead Council. Click here to find out more about this project.
- Using Lean Management to Radically Improve Services at New Forest District Council (NFDC): We bring this case study up to date with a comprehensive analysis of how NFDC has benefited since we helped them embark on their Lean journey four years ago. Click here to download.
- Using Lean thinking to transform service delivery for a London Borough. Click here to download.
Housing
- Servite Houses (now called Viridian Housing) asked us to guide them through their first application of systems thinking based Lean service transformation. Our work with them is now delivering significant benefits both for the service and the organisation as a whole. Click here to download the full story.
- How we helped Hexagon Housing Association to improve delivery of responsive repairs. Click here to read the full story.
- A fundamental service review for a city council ALMO using Lean principles. Click here to read the full story.
- Lean systems review of reactive housing repairs for a district council. Click here to download.
- Using Lean Management to integrate services for children in a London Borough. Click here to download.
Education
- Our client in the Education sector has found Lean thinking to be very effective in building a rapid consensus for transformation and engaging staff in designing new ways of working. Click here to download the full story.
Other Sectors
- How a manufacturer increased output and quality while reducing costs. Click here to download.
- Applying Systems Thinking to a rent collection service. Click here to download.
- Applying Lean Sigma to Launching new Financial Products. Read more here.
- Eliminating Process Waste from the Sorting Operation. Find out more here.
- Using Lean management to re-focus services and improve operational performance at a corporate university. Click here to download.
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| Change & Organisation Development |
- Addressing culture change following the merger of two housing organisations. Click here to download.
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EFQM Excellence Model/Self-Assessment
Using a customised approach to achieve excellent results |
- A new approach to self-assessment for a rail organisation. Click here to download.
- Supporting improvement and recognition for a rail operator. click here to download.
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How a housing division used systematic self-assessment to improve its service capability. Click here to download.
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We helped West Yorkshire National Probation Service address their performance issues using the EFQM Matrix approach, Process Improvement and Risk Management. Click here to download.
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South Tyneside MBC (Lifelong Learning and Leisure) dramatically improved performance using the EFQM Model. Click here to download.
How we helped Warwickshire County Council with their award submission. Click here to download.
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A selection of case study examples from the health Sector which demonstrate the benefits of using the EFQM Excellence Model. Click here to download.
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Balanced Scorecard & Strategy Mapping
Using our practical approach to achieve results |
- Balanced Scorecard and Performance Management for a Housing Organisation: This case study explores how we helped our client to develop a practical, 'whole organisation' approach to performance management. Click here to read the full story.
- Strategy Mapping and Balanced Scorecard for a Housing Organisation. Click here to download.
- How the Balanced Scorecard helped a local authority strengthen strategic thinking and long term planning. Click here to download.
- Strategy mapping is the starting point for a balanced scorecard and each organisation's strategy map is unique. Click here to take a look at the range of approaches adopted across public and private sectors.
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Leadership & Strategy
Meeting changing demands of leadership for the future |
- Developing senior Leaders at Elmbridge Borough Council. Click here to download.
- A selection of case study examples from local government which demonstrate the benefits of using our suite of self-assessment audits. Click here to download.
- Find out how we helped to improve organisational performance at HM Customs & Excise (now HM Revenue & Customs) using a self-assessment leadership audit. Click here to download.
- How we helped Waverley Borough Council re-focus their service planning process to ensure a clear and visible link between their service plans and the corporate objectives of the council. Click here to download.
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Management & Organisation Development
Innovative approaches to enhancing performance through increased management capability and effectiveness |
- Developing senior leaders at Elmbridge Borough Council. Click here to download.
- How a customised management development programme helped a central government organisation achieve a high inspection rating. Click here to download.
- Helping Leeds South East Homes develop a better and more focused style of management. Click here to download.
- Senior Management Development for a Community-Based Trust. Click here to download.
- Team and management development for a professional services company. Click PDF to download.
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Project Management
Handling the human dimensions of project working: giving managers the skills to make projects happen
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- Our brief from this professional body was to develop a corporate-wide project management ‘framework’ covering all key areas of managing projects successfully. Click here for the full story.
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