Information and Analysis on Topical Issues
To download any of the following papers please CLICK HERE to complete a short form first. Documents are available in the .PDF format. You can download a copy of the FREE reader software directly from the Adobe web site http://www.adobe.com (approx 4mb).

"A Route Map for Area Performance Management"
Based on established management thinking and our own practical experience, we have updated (September 2009) our white paper which sets out a framework for area-based performance management. The paper is set in the context of Local Strategic Partnerships, Local Area Agreements and the future of Comprehensive Area Assessments by the Audit Commission and provides a wealth of ideas and references.

"Linking Activity Based Costing with Lean Thinking"
Simply mapping out an end-to-end process as a time line map can identify numerous opportunities to reduce waste and improve customer service levels. This white paper illustrates these opportunities.

"The Change Companion"
This is a short, practical guide for senior managers on their role in the change process. Click here to download this and other white papers in our knowledge library.
 
"Lean Finance and Accounting - Changing the Accounting Function to Become Lean"
This white paper looks at how Lean may be applied to the finance and accounting function to deliver simpler, more efficient and more cost effective processes. Furthermore, we demonstrate how Lean accounting can support the wider application of Lean Management across the organisation as a whole.

"Using Lean Thinking to Transform Service Delivery"
This paper examines how you can use ‘lean’ thinking to transform service delivery. In particular, the paper looks at how ‘lean’ may be applied both in the office environment and to front-line customer service delivery to improve performance. In March 2007 we updated the paper to include experience from some recent client engagements and a section on Time Based Analysis.

"Performance Management: The Matrix Approach"
This paper explains how the EFQM Matrix approach can not only provide a simple means of self-assessment based on the Model but also drives improved performance and culture change through a measurable progression of objectives, activities and behaviours. 

"Building a Balanced Scorecard"
This paper outlines TEAL’s approach to building a Balanced Scorecard through the principles of strategy mapping.

"Time Based Analysis and Kaizen Implementation: The Identification and Removal of Waste in Organisations"
The discussion in this paper is focused upon how an existing organisation and its current value adding capability can be analysed, displayed and illustrated visually using Time Based Analysis.

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