The articles bleow are available in the .PDF format. You can download a copy of the FREE reader software directly from the Adobe web site http://www.adobe.com (approx 4mb).


"So Why Doesn't it Work for Us?"
Why there is more to life than excellence models. This article was published in the Management Services Journal (MSJ) Autumn 07 edition. Click here to download.

Qualityworld May 07
We aired our views on the new fundamentals of management and leadership in the Soapbox section of Qualityworld. Click here to download a PDF of the article.

"The Lean Thinking Approach: Building the Customers into your Development Programme"
This articles addresses the 'people' and 'learning' issues which are critical in implementing a lean programme. It was first published in Train the Trainer magazine. Click here to download.

"Working with the Shadow Side of Organisations"
This article tackles the 'dark' side of an organisation's personality - the shadow side! Click here to download.

"Balanced Scorecard: The Financial Angle"
The Balanced Scorecard continues to develop as a management tool. Andy Bagley from TEAL Consulting explains why in this article published in GASette (magazine for the Government Accountancy Service). Click here to download.

"Even if it ain't broke - fix it!"
This article looks at approaches training professionals can use to help managers deal with the challenges in their organisation. It outlines a range of tools and techniques which will enable managers to deal with challenges proactively rather than constantly resorting to fire fighting. This article was first published in Training Journal. Click here to download.

"Public Sector? So What?"
Andy Bagley from TEAL argues that a sound understanding of the challenges presented by the public sector is an advantage when implementing effective improvement programmes. This article was first published in Qualityworld. Click here to download. 

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