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How we have Helped our Clients Tackle their Challenges
We are regularly adding new case studies to this area so please do check back again. All documents will be available in the .PDF format only. Document size does not exceed 675kb.
You may download a copy of the FREE reader software directly from the Adobe web site http://www.adobe.com (approx 4mb).
Our case studies are listed under the following specialist areas:
Latest Case Studies from TEAL
Lean Management & Systems Thinking
Change & Organisation Development
Balanced Scorecard & Strategy Mapping
EFQM Excellence Model/Self-Assessment
Leadership Strategy
Management & Organisational Development
| Latest Case Study from TEAL (February 08) |
- How the Balanced Scorecard helped a local authority strengthen strategic thinking and long term planning. Click here to download.
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Lean Management & Systems Thinking
Examples of how we have helped our clients achieve dramatic cost reductions and service improvements |
- Applying Systems Thinking to a Rent Collection Service. Click here to download
- Lean systems review of void repair & letting process in a city council ALMO. Click here to download
- Lean systems review of reactive housing repairs for a district council. Click here to download
- Using Lean Management to radically improve services at New Forest District Council . Click here to download.
- Using Lean Management to integrate services for children in a London Borough. Click here to download
- Using Lean thinking to transform service delivery for a London Borough. Click here to download
- Using Lean management to re-focus services and improve operational performance at a corporate university. Click here to download
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| Change & Organisation Development |
- Addressing culture change following the merger of two housing organisations. Click here to download
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Balanced Scorecard & Strategy Mapping
Using our practical approach to achieve results |
- How the Balanced Scorecard helped a local authority strengthen strategic thinking and long term planning. Click here to download.
- Strategy mapping is the starting point for a balanced scorecard and each organisation's strategy map is unique. Click here to take a look at the range of approaches adopted by our local government clients. We recently updated this case study to reflect our latest client work
Strategy mapping is the starting point for a balanced scorecard and each organisation's strategy map is unique. Click here to take a look at the range of approaches adopted by our local government clients. We recently updated this case study to reflect our latest client work
- Click here to see a version with health sector examples
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EFQM Excellence Model/Self-Assessment
Using a customised approach to achieve excellent results |
- How a housing division used systematic self-assessment to improve its service capability. Click here to download
- We helped West Yorkshire National Probation Service address their performance issues using the EFQM Matrix approach, Process Improvement and Risk Management. Click here to download
- South Tyneside MBC (Lifelong Learning and Leisure) dramatically improved performance using the EFQM Model. Click here to download
- How we helped Warwickshire County Council with their award submission. Click here to download
- A selection of case study examples from the health Sector which demonstrate the benefits of using the EFQM Excellence Model. Click here to download
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Leadership & Strategy
Meeting changing demands of leadership for the future |
- A selection of case study examples from local government which demonstrate the benefits of using our suite of self-assessment audits. Click here to download
- Find out how we helped to improve organisational performance at HM Customs & Excise (now HM Revenue & Customs) using a self-assessment leadership audit. Click here to download
- How we helped Waverley Borough Council re-focus their service planning process to ensure a clear and visible link between their service plans and the corporate objectives of the council. Click here to download
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Management & Organisation Development
Innovative approaches to enhancing performance through increased management capability and effectiveness |
- How a customised management development programme helped a central government organisation achieve a high inspection rating. Click here to download
- Helping Leeds South East Homes develop a better and more focused style of management. Click here to download
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