Workshop News
We work in partnership with the British Quality Foundation (BQF), the Lean Academy, Sheffield Hallam University and the University of Surrey to offer you a range of interactive workshop programmes. These workshops, based on feedback from our clients in the public and private sector, address many of the challenges which organisations are facing today and are based on the latest tools and techniques. We want our workshop programme to address the key issues affecting your organisation today and in the future. If you would like us to cover a particular subject please
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us with your suggestions. All of our workshops can be tailored to your organisation's needs and run in-house.
New In-house Lean Sigma Programme
We have developed a Lean Sigma programme which integrates Lean and Six Sigma, creating a powerful method for reducing lead time, waste and variation in a coordinated initiative. It provides the foundation for Organisational Change and the body of knowledge required creating active “change agents”. During this two-day workshop you will experience how you can use Lean Sigma throughout your organisation to generate significant and sustainable improvements. Click here to download more details on this programme. If you would like to talk to us about delivering this programme
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us or call Eirian Lewis on 01483 420550. |
Workshop Programme 2008/2009
Click on the links below for more details on each workshop. All workshops cost £250 +VAT for a full day; half-day workshop cost £150 +VAT.
| Lean Leaders Briefing - 11 November 2008 (am/pm); 20 January 2009; 17 March 2009, Wolverhampton |
| Lean Awareness for Service Organisations - 12 November 2008; 21 January 2009; 18 March 2009, Wolverhampton |
| Lean Management for Service Organisations - 20 November 2008, Sheffield |
| How to Create & Implement Sustainable Change - 27 November 2008, Midlands; 23 April 2009, London; 19 November 2009, Midlands |
| Lean Sigma - 2 December 2008; 17 February 2009, Wolverhampton |
| Systems Thinking - 3 December 2008, Wolverhampton |
| Strategic Decision Making - How to Make High Quality Decisions (and avoid costly mistakes) - 11 December 2008, Sheffield |
| Lean Management for Service Organisations - 13 January 2009, Guildford |
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Managing Learning Through Language: The Art of Effective Questioning - 22 January 2009, Guildford
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Intuition at Work - 10 February 2009, Guildford
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| An Introduction to Six Sigma - 11 March 2009, Guildford |
| The Balanced Scorecard and Strategy Mapping - 19 March 2008, Sheffield |
| How to Transform an Organisation's Services through Systems Thinking - 28 May 2009, London |
Lean Leaders Briefing - 11 November 2008 (am/pm); 20 January 2009 (am/pm); 17 March 2009 (am/pm), Wolverhampton
This half-day workshop, developed in partnership with the Lean Academy, will demonstrate how Lean leadership is critical to the success of any Lean intervention. This workshop will illustrate why the role of leaders can impact on the success or failure of implementing Lean thinking in a sustainable way. It will enable senior managers and heads of service to understand why their contribution is essential and what steps they need to take to enable successful outcomes. This workshop will cover:
4 Lean principles
4 Links to the business strategy
4 Selecting the right projects
4 Creating the right culture
4 Leadership behaviours for Lean Implementation
4 Toll gate reviews
You can download more information on our Lean Academy workshops including details on how to book here.
Alternatively, send us an
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with your booking details.
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Lean Leaders Briefing - 11 November 2008 (am/pm); 20 January 2009 (am/pm); 17 March 2009 (am/pm), Wolverhampton
This half-day workshop, developed in partnership with the Lean Academy, will demonstrate how Lean leadership is critical to the success of any Lean intervention. This workshop will illustrate why the role of leaders can impact on the success or failure of implementing Lean thinking in a sustainable way. It will enable senior managers and heads of service to understand why their contribution is essential and what steps they need to take to enable successful outcomes. This workshop will cover:
4 Lean principles
4 Links to the business strategy
4 Selecting the right projects
4 Creating the right culture
4 Leadership behaviours for Lean Implementation
4 Toll gate reviews
You can download more information on our Lean Academy workshops including details on how to book here.
Alternatively, send us an
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with your booking details.
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Lean Awareness for Service Organisations - 12 November 2008; 21 January 2009; 18 March 2009, Wolverhampton
This one-day workshop, developed in partnership with the University of Surrey, will demonstrate how Lean Management, an established and proven approach from the commercial sector, can be applied to operations in the public sector and service organisations. It will explain how the approach enables organisations to re-think and radically re-design the way they work, to deliver customer-focused services that are responsive, efficient and effective. The workshop will draw examples from many different organisations, to enable delegates to relate the principles to their situation. The workshop covers:
4 Understanding the Lean approach
4 Focusing on what matters most – the customer perspective
4 Understanding and responding to customer demand
4 How value is created
4 Putting principles into practice for your organisation
You can download more information on our Lean Academy workshops including details on how to book here.
Alternatively, send us an
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with your booking details.
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Lean Management for Service Organisations - 20 November 2008, Sheffield
This one day workshop will demonstrate how Lean Management, an established and proven approach from the commercial sector, can be applied to operations in the public sector and service organisations. It will explain how the approach enables organisations to re-think and radically re-design the way they work, to deliver customer-focused services that are responsive, efficient and effective. The workshop will draw examples from many different organisations, to enable delegates to relate the principles to their situation. This workshop will cover:
4 Understanding the Lean approach
4 Focusing on what matters most – the customer perspective
4 Understanding and responding to customer demand
4 How value is created
4 Putting principles into practice for your organisation
To find out more click here. Download a booking form here, alternatively, send us an
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with your booking details.
You can download a PDF with details of all TEAL/SHU workshops here.
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How to Create & Implement Sustainable Change - 27 November 2008, Midlands; 23 April 2009, London; 19 November 2009, Midlands
Delegates at this workshop will learn how to achieve radical and discontinuous changes in capabilities and performance. Specifically, delegates will:
4 Understand what change means in the new world
4 Gain an appreciation of new thinking in creating sustainable change
4 Understand some of the latest emerging tools and techniques
4 Identify where opportunities actually exist for making improvements within your organisation
The workshop includes:
4 Change in the New World (versus traditional approaches)
4 A Model for managing complexity, scale and speed
4 Mapping real life experience to change model
4 Building a routemap for change
4 Establishing the environment for change
All delegates receive a complimentary copy of “How to develop an excellent organisation”.
Click here to find out more about this workshop including details on how to book.
Alternatively, send us an
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with your booking details.
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Lean Sigma - 2 December 2008; 17 February 2009, Wolverhampton
This one day workshop, developed in partnership with the Lean Academy, will examine how the ‘DMAIC’ approach can support Lean implementation. This established and proven Six Sigma methodology can provide Lean practitioners with a robust structure to support a Lean programme. The workshop will demonstrate how Lean Sigma can contribute to increased customer satisfaction and improved efficiency. The workshop will cover:
4 Lean principles
4 Introduction to DMAIC
4 Initiating and planning a project
4 Steps to achievement
4 Selecting the right measures
4 Project conclusion
You can download more information on our Lean Academy workshops including details on how to book here.
Alternatively, send us an
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with your booking details.
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Systems Thinking - 3 December 2008; 18 February 2009, Wolverhampton
This one day workshop, developed in partnership with the Lean Academy, will provide an insight into how a holistic approach can overcome traditional barriers to change and create sustainable and resilient organisations. The workshop will examine how to see organisations and services as systems, compare Systems Thinking with traditional approaches to problem solving and explore what Systems Thinking could contribute to your own change/organisational challenges. The workshop will cover:
4 Why do we need a different way of thinking?
4 What is Systems Thinking?
4 How can Systems Thinking affect behaviour?
4 The practical approach to transforming organisations
4 Some tools and techniques
You can download more information on our Lean Academy workshops including details on how to book here.
Alternatively, send us an
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with your booking details.
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Strategic Decision Making - How to Make High Quality Decisions (and avoid costly mistakes) - 11 December 2008, Sheffield
A one day intensive training course with Ben Fuchs and Dr. Malcolm Wolf, of Strategic Decision Partners.
50 per cent of major business decisions end in failure. These failures – most often due to people issues and the decision-making process itself - are avoidable if proven, evidence-based approaches to great decision-making are used. Some common challenges for decision makers are:
4 Uncertain or changing conditions
4 Lack of support for their decisions
4 Hidden agendas and power structures influencing decisions
This one day experiential training will:
4 Present a model that will help you understand the factors that contribute to the decision-making process, including emotions and values
4 Provide practical, hands-on tools and skills – the do’s and don’t of great decisions - which can apply immediately to your work
Learn how to:
4 Design a decision making process that yield high quality results.
4 Identify the hidden power structures that affect decisions.
4 Manage polarisations and conflicts in a group
4 Get positive results in difficult or uncertain environments
Download a booking form here, alternatively, send us an
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with your booking details.
You can download a PDF with details of all TEAL/SHU workshops here.
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Lean Management for Service Organisations - 13 January 2009, Guildford
This one day workshop will demonstrate how Lean management, an established and proven approach from the commercial sector, can be applied to operations in the public sector and service organisations. It will explain how the approach enables organisations to re-think and radically re-design the way they work, to deliver customer-focused services that are responsive, efficient and effective. The workshop will draw examples from many different organisations, to enable delegates to relate the principles to their situation. The programme includes:
4 Understanding the Lean approach
4 Focusing on what matters most – the customer perspective
4 Understanding and responding to customer demand
4 How value is created
4 Putting principles into practice for your organisation
You can download more information on our University of Surrey workshops here.
Click here to download a booking form, alternatively, send us an
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with your booking details.
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Managing Learning through Language: The Art of Effective Questioning - 22 January 2009, Guildford
The aim of this workshop is to develop an advanced understanding of the nature of questions, and how to use them effectively. The emphasis is on applications to developmental activities that support management learning, including coaching and mentoring. Participants will learn how to use questions systematically and precisely in order to stimulate enquiry. Questions have many different functions, and their role in activating the cognitive responses of those with whom we communicate is both significant and complex. We will introduce participants to a new model of questions, which is based on research into sense making processes. This gives insights into the cognitive processes that questions may activate for learners. The workshop will involve presentations, group work, and discussions. The themes covered will include:
4 How questions generate cognitive processes in listeners
4 A new model of questions
4 Practical ways of using questions to stimulate curiosity and catalyse learning
This workshop will be led by Dr Paul Tosey and Dr Jane Mathison, University of Surrey. It is part of a programme we developed in partnership with the University of Surrey.
You can download more information on our University of Surrey workshops here.
Click here to download a booking form, alternatively, send us an
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with your booking details.
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Intuition at Work - 10 February 2009, Guildford
There is little doubt that managers make decisions on the basis of ‘gut feelings’. But is it wise to do so, what do we mean exactly when we talk about ‘hunch’ or ‘gut feel’, how can it be possible to ‘know without knowing how we know’, and how effective are intuitive judgements in modern business organisations? This workshop will explore the concept of intuition in management, the psychological processes which enable managers to make informed intuitive judgements, the specific role played by intuition in creativity, innovation and entrepreneurship, and the ways in which intuition at work can be made more effective. This workshop will be led by Prof. Eugene Sadler-Smith, University of Surrey.
You can download more information on our University of Surrey workshops here.
Click here to download a booking form, alternatively, send us an email with your booking details.
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An Introduction to Six Sigma - 11 March 2009, Guildford
Six Sigma is a proven approach that allows organisations to dramatically improve their performance by eradicating ‘defects’. It can be applied both to manufacturing and to service organisations, including the public sector. There is much hype and misunderstanding around the topic, and this one-day interactive workshop aims to provide delegates with a clear introductory overview of what exactly makes Six Sigma different.
You can download more information on our University of Surrey workshops here.
Click here to download a booking form, alternatively, send us an email with your booking details.
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The Balanced Scorecard and Strategy Mapping - 19 March 2009, Sheffield
The Balanced Scorecard is increasingly being adopted, both by commercial and public sector organisations, as a means of translating strategy into action and delivering improved performance. The scorecard provides a mechanism for ensuring that strategy is based on a mutually reinforcing set of measures that addresses all of the dimensions of organisational success. The scorecard can help organisations achieve better results by:
4 Providing a succinct yet comprehensive reporting framework for senior management
4 Helping to clarify strategic goals and objectives across the organisation
4 Establishing clear targets and performance measures
4 Identifying critical the success factors and actions that will drive improved performance and help to achieve these targets
This one-day workshop is aimed at senior managers and performance specialists who wish to understand the principles of the Balanced Scorecard and how it might be applied in their organisations. It introduces strategy mapping as a means of developing an organisation-specific scorecard, demonstrates how to develop performance measures to support this approach, and explores the practical issues of implementing a Balanced Scorecard.
Click here to download an overview of the programme.
Download a booking form here, alternatively, send us an
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with your booking details.
You can download a PDF with details of all TEAL/SHU workshops here.
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How to Transform an Organisation's Services through Systems Thinking - 28 May 2009, London
This workshop will demonstrate how a holistic approach can overcome traditional barriers to change and create sustainable and resilient organisations. Delegates will:
4 Learn how to transform an organisation's services through Systems Thinking
4 Understand how a holistic approach can overcome traditional barriers to change and create sustainable and resilient organisations
4 Understand how to see organisations and services as systems
4 Appreciate the key stages in a systems based transformation
4 Review what contributes to successful change and contrast systems thinking with traditional approaches
4 Explore what systems thinking could contribute to their own change/organisational challenges
4 Understand how to take the next steps in applying systems thinking
The workshop includes:
4 A different way of seeing and thinking about organisations, services and change
4 Understanding cause and effect and systems relationships
4 How to create change within a system - finding the leverage points
4 Sustaining new capabilities and performance
4 A generic framework for transformation and how to tailor this to your own needs
4 Where to start and what help you will need
Delegates receive a complimentary copy of “How to develop an excellent organisation”
Click here to find out more including how to book.
Alternatively send us an
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with details of your booking.
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