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Surrey Office: |
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Deangate, Tuesley Lane,
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Tel: +44 (0) 1483 420550
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Leeds Office: |
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6 Lidgett Park Grove, Roundhay, Leeds LS8 1HW
Tel: +44 (0) 113 2940375
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Workshops |
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Workshop News ... Workshop News ... Workshop News ... Workshop News ... Workshop News ...
We work in partnership with the British Quality Foundation (BQF), the Lean Academy, Sheffield Hallam University and the University of Surrey to offer you a range of interactive workshop programmes. These workshops, based on feedback from our clients in the public and private sector, address many of the challenges which organisations are facing today and are based on the latest tools and techniques. We want our workshop programme to address the key issues affecting your organisation today and in the future. If you would like us to cover a particular subject please
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us with your suggestions. All of our workshops can be tailored to your organisation's needs and run in-house.
ILM Recognition for TEAL Lean Programmes
Because we understand the need for sustainability in business, and that all organisations are different, we have developed a suite of Lean Management programmes which have been designed with the flexibility to adapt to meet employers’ diverse staff development needs. These programmes are now recognised by the Institute of Leadership and Management (ILM). Our core programmes of management qualifications recognised by ILM include:
- Introduction to Lean Sigma
- Lean Sigma Sponsor
- Lean Sigma Champion
- Lean Sigma Practitioner
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Click here to download an overview.
New In-house Lean Sigma Programme
We have developed a Lean Sigma programme which integrates Lean and Six Sigma, creating a powerful method for reducing lead time, waste and variation in a coordinated initiative. It provides the foundation for Organisational Change and the body of knowledge required creating active “change agents”. During this two-day workshop you will experience how you can use Lean Sigma throughout your organisation to generate significant and sustainable improvements. Click here to download more details on this programme. If you would like to talk to us about delivering this programme
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us or call Eirian Lewis on 01483 420550.
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Workshop Programme 2008/2009
Click on the links below for more details on each workshop. All workshops cost £250 +VAT for a full day; half-day workshop cost £150 +VAT.
| Strategic Decision Making - How to Make High Quality Decisions (and avoid costly mistakes) - 11 December 2008, Sheffield |
| Prioritising Improvement Activities in Your Oganisation: The Journey Towards Excellence - 12 January 2008, Sheffield |
| Lean Management for Service Organisations - 13 January 2009, Guildford |
| Lean Leaders Briefing - 20 January 2009 (am/pm); 17 March 2009 (am/pm) Wolverhampton |
| Lean Awareness for Service Organisations - 21 January 2009; 18 March 2009, Wolverhampton |
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Managing Learning Through Language: The Art of Effective Questioning - 22 January 2009, Guildford
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| Practical Steps to Managing Change - 9 February 2009, Sheffield |
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Intuition at Work - 10 February 2009, Guildford
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| Lean Sigma - 17 February 2009, Wolverhampton |
| Systems Thinking - 18 February 2009, Wolverhampton |
| Developing Personal Effectiveness and Improving Interpersonal Communication - 25 February, 2009, Sheffield |
| An Introduction to Six Sigma - 11 March 2009, Guildford |
| The Balanced Scorecard and Strategy Mapping - 19 March 2009, Sheffield |
| Developing Mental Toughness - 12 March 2009, Sheffield |
| Helping People Tick in the 'Nine-to-Five' - 31 March 2009, Sheffield |
| Building a Cohesive Team - 22 April 2009, Sheffield |
| How to Create and Implement Sustainable Change - 23 April 2009, London; 19 November 2009, Midlands |
| The Benefits of Success: Why Understanding Project Management Principles are Essential Skills for Everyone - 11 May 2009, Sheffield |
| That's Just the Way We Do Things Around Here: Understanding and Managing Organisational Behaviour - 21 May 2009, Sheffield |
| How to Transform an Organisation's Services through Systems Thinking - 28 May 2009, London |
| Innovation at Work: What, Why and How - 8 June 2009, Sheffield |
| Lean Management for Service Organisations - 25 June 2009, Sheffield |
| Improving Quality and Performance with the Public Sector Scorecard - 2 July 2009, Sheffield |
| Building a Performance Management Framework - 15 July 2009, Sheffield |
Strategic Decision Making - How to Make High Quality Decisions (and Avoid Costly Mistakes) - 11 December 2008, Sheffield
A one day intensive training course with Ben Fuchs and Dr. Malcolm Wolf, of Strategic Decision Partners.
50 per cent of major business decisions end in failure. These failures – most often due to people issues and the decision-making process itself - are avoidable if proven, evidence-based approaches to great decision-making are used. Some common challenges for decision makers are:
4 Uncertain or changing conditions
4 Lack of support for their decisions
4 Hidden agendas and power structures influencing decisions
This one day experiential training will:
4 Present a model that will help you understand the factors that contribute to the decision-making process, including emotions and values
4 Provide practical, hands-on tools and skills – the do’s and don’t of great decisions - which can apply immediately to your work
Learn how to:
4 Design a decision making process that yield high quality results.
4 Identify the hidden power structures that affect decisions.
4 Manage polarisations and conflicts in a group
4 Get positive results in difficult or uncertain environments
Download a booking form here, alternatively, send us an email
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with your booking details.
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Prioritising Improvement Activities in your Organisation: The Journey Towards Excellence - 12 January 2009, Sheffield
Ever had the feeling of initiative overload, or perhaps there are a number of things to do but you don't know where to start? This workshop will introduce you to a framework which is recognised across Europe as helping organisations of all sizes, across all sectors, achieve better performance. Through practical exercises you will be able to start identifying improvement opportunities for your team or whole organisation, and get to grips with the underpinning philosophies, and actions, which will guide your success.
Download a booking form here, alternatively, send us an
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with your booking details.
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Lean Management for Service Organisations - 13 January 2009, Guildford
This one day workshop will demonstrate how Lean management, an established and proven approach from the commercial sector, can be applied to operations in the public sector and service organisations. It will explain how the approach enables organisations to re-think and radically re-design the way they work, to deliver customer-focused services that are responsive, efficient and effective. The workshop will draw examples from many different organisations, to enable delegates to relate the principles to their situation. The programme includes:
4 Understanding the Lean approach
4 Focusing on what matters most – the customer perspective
4 Understanding and responding to customer demand
4 How value is created
4 Putting principles into practice for your organisation
You can download more information on our University of Surrey workshops here.
Click here to download a booking form, alternatively, send us an
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with your booking details.
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Lean Leaders Briefing - 20 January 2009 (am/pm); 17 March 2009 (am/pm), Wolverhampton
This half-day workshop, developed in partnership with the Lean Academy, will demonstrate how Lean leadership is critical to the success of any Lean intervention. This workshop will illustrate why the role of leaders can impact on the success or failure of implementing Lean thinking in a sustainable way. It will enable senior managers and heads of service to understand why their contribution is essential and what steps they need to take to enable successful outcomes. This workshop will cover:
4 Lean principles
4 Links to the business strategy
4 Selecting the right projects
4 Creating the right culture
4 Leadership behaviours for Lean Implementation
4 Toll gate reviews
You can download more information on our Lean Academy workshops including details on how to book here.
Alternatively, send us an
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with your booking details.
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Lean Awareness for Service Organisations - 21 January 2009; 18 March 2009, Wolverhampton
This one-day workshop will demonstrate how Lean Management, an established and proven approach from the commercial sector, can be applied to operations in the public sector and service organisations. It will explain how the approach enables organisations to re-think and radically re-design the way they work, to deliver customer-focused services that are responsive, efficient and effective. The workshop will draw examples from many different organisations, to enable delegates to relate the principles to their situation. The workshop covers:
4 Understanding the Lean approach
4 Focusing on what matters most – the customer perspective
4 Understanding and responding to customer demand
4 How value is created
4 Putting principles into practice for your organisation
You can download more information on our Lean Academy workshops including details on how to book
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.
Alternatively, send us an
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with your booking details.
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Managing Learning Through Language: The Art of Effective Questioning - 22 January 2009, Guildford
The aim of this workshop is to develop an advanced understanding of the nature of questions, and how to use them effectively. The emphasis is on applications to developmental activities that support management learning, including coaching and mentoring. Participants will learn how to use questions systematically and precisely in order to stimulate enquiry. Questions have many different functions, and their role in activating the cognitive responses of those with whom we communicate is both significant and complex. We will introduce participants to a new model of questions, which is based on research into sense making processes. This gives insights into the cognitive processes that questions may activate for learners. The workshop will involve presentations, group work, and discussions. The themes covered will include:
4 How questions generate cognitive processes in listeners
4 A new model of questions
4 Practical ways of using questions to stimulate curiosity and catalyse learning
This workshop will be led by Dr Paul Tosey and Dr Jane Mathison, University of Surrey. It is part of a programme we developed in partnership with the University of Surrey.
You can download more information on our University of Surrey workshops here.
Click here to download a booking form, alternatively, send us an
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with your booking details.
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Practical Steps to Managing Change - 9 February 2009, Sheffield
Managing team or organisational change in any organisation can be complex. This introductory workshop provides a range of practical tools, techniques and strategies for managing and implementing change in teams or across whole organisations.
Download a booking form here, alternatively, send us an
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with your booking details.
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Intuition at Work - 10 February 2009, Guildford
There is little doubt that managers make decisions on the basis of ‘gut feelings’. But is it wise to do so, what do we mean exactly when we talk about ‘hunch’ or ‘gut feel’, how can it be possible to ‘know without knowing how we know’, and how effective are intuitive judgements in modern business organisations? This workshop will explore the concept of intuition in management, the psychological processes which enable managers to make informed intuitive judgements, the specific role played by intuition in creativity, innovation and entrepreneurship, and the ways in which intuition at work can be made more effective. This workshop will be led by Prof. Eugene Sadler-Smith, University of Surrey.
You can download more information on our University of Surrey workshops here.
Click here to download a booking form, alternatively, send us an
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with your booking details.
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Lean Sigma - 17 February 2009, Wolverhampton
This one day workshop, developed in partnership with the Lean Academy, will examine how the ‘DMAIC’ approach can support Lean implementation. This established and proven Six Sigma methodology can provide Lean practitioners with a robust structure to support a Lean programme. The workshop will demonstrate how Lean Sigma can contribute to increased customer satisfaction and improved efficiency. The workshop will cover:
4 Lean principles
4 Introduction to DMAIC
4 Initiating and planning a project
4 Steps to achievement
4 Selecting the right measures
4 Project conclusion
You can download more information on our Lean Academy workshops including details on how to book here.
Alternatively, send us an
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with your booking details.
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Systems Thinking - 18 February 2009, Wolverhampton
This one day workshop, developed in partnership with the Lean Academy, will provide an insight into how a holistic approach can overcome traditional barriers to change and create sustainable and resilient organisations. The workshop will examine how to see organisations and services as systems, compare Systems Thinking with traditional approaches to problem solving and explore what Systems Thinking could contribute to your own change/organisational challenges. The workshop will cover:
4 Why do we need a different way of thinking?
4 What is Systems Thinking?
4 How can Systems Thinking affect behaviour?
4 The practical approach to transforming organisations
4 Some tools and techniques
You can download more information on our Lean Academy workshops including details on how to book here.
Alternatively, send us an email
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with your booking details.
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Developing Personal Effectiveness and Improving Interpersonal Communication - 25 February, 2009, Sheffield
If developing yourself in order to improve your own performance at work and in everyday life is important, then this workshop is for you. It will introduce you to a range of inter-personal tools and techniques to help you put into perspective your attitudes and behaviours, actions and reactions. It will also help you learn how this can improve the effectiveness of your communication with others.
Download a booking form here, alternatively, send us an
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with your booking details.
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An Introduction to Six Sigma - 11 March 2009, Guildford
Six Sigma is a proven approach that allows organisations to dramatically improve their performance by eradicating ‘defects’. It can be applied both to manufacturing and to service organisations, including the public sector. There is much hype and misunderstanding around the topic, and this one-day interactive workshop aims to provide delegates with a clear introductory overview of what exactly makes Six Sigma different.
You can download more information on our University of Surrey workshops here.
Click here to download a booking form, alternatively, send us an
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with your booking details.
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Developing Mental Toughness - 12 March 2009, Sheffield
This workshop offers you the chance to access strategies and techniques that have enabled Olympic and World Champion athletes to achieve their goals by becoming mentally tough performers. By adopting the perspective of elite athletes in this workshop, you will not only recognise sources of pressure, but also develop skills that facilitate performance within the challenging demands of the corporate environment.
Download a booking form here, alternatively, send us an email
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with your booking details.
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The Balanced Scorecard and Strategy Mapping - 19 March 2009, Sheffield
The Balanced Scorecard is increasingly being adopted, both by commercial and public sector organisations, as a means of translating strategy into action and delivering improved performance. The scorecard provides a mechanism for ensuring that strategy is based on a mutually reinforcing set of measures that addresses all of the dimensions of organisational success. The scorecard can help organisations achieve better results by:
4 Providing a succinct yet comprehensive reporting framework for senior management
4 Helping to clarify strategic goals and objectives across the organisation
4 Establishing clear targets and performance measures
4 Identifying critical the success factors and actions that will drive improved performance and help to achieve these targets
This one-day workshop is aimed at senior managers and performance specialists who wish to understand the principles of the Balanced Scorecard and how it might be applied in their organisations. It introduces strategy mapping as a means of developing an organisation-specific scorecard, demonstrates how to develop performance measures to support this approach, and explores the practical issues of implementing a Balanced Scorecard.
Click here to download an overview of the programme.
Download a booking form here, alternatively, send us an
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with your booking details.
You can download a PDF with details of all TEAL/SHU workshops here.
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Helping People Tick in the 'Nine-to-Five' - 31 March 2009, Sheffield
This workshop offers you the chance to access strategies and techniques that have enabled Olympic and World Champion athletes to achieve their goals by becoming mentally tough performers. By adopting the perspective of elite athletes in this workshop, you will not only recognise sources of pressure, but also develop skills that facilitate performance within the challenging demands of the corporate environment.
Download a booking form here, alternatively, send us an
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with your booking details.
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Building a Cohesive Team - 22 April 2009, Sheffield
Using examples from research and consultancy work in elite sport, this workshop focuses on developing strategies within your business that will facilitate a culture of togetherness and lay foundations for a successful, productive and cohesive team. To help you achieve this this workshop focuses on three key elements: developing a compelling vision; exploring the 'core' of the team; establishing a performance plan that will stand up even in the face of extreme pressure.
Download a booking form here, alternatively, send us an
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with your booking details.
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How to Create and Implement Sustainable Change - 23 April 2009, London; 19 November 2009, Midlands
Delegates at this workshop will learn how to achieve radical and discontinuous changes in capabilities and performance. Specifically, delegates will:
4 Understand what change means in the new world
4 Gain an appreciation of new thinking in creating sustainable change
4 Understand some of the latest emerging tools and techniques
4 Identify where opportunities actually exist for making improvements within your organisation
The workshop includes:
4 Change in the New World (versus traditional approaches)
4 A Model for managing complexity, scale and speed
4 Mapping real life experience to change model
4 Building a routemap for change
4 Establishing the environment for change
All delegates receive a complimentary copy of “How to develop an excellent organisation”.
Click here to find out more about this workshop including details on how to book.
Alternatively, send us an
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with your booking details.
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How to Create and Implement Sustainable Change - 23 April 2009, London; 19 November 2009, Midlands
Delegates at this workshop will learn how to achieve radical and discontinuous changes in capabilities and performance. Specifically, delegates will:
4 Understand what change means in the new world
4 Gain an appreciation of new thinking in creating sustainable change
4 Understand some of the latest emerging tools and techniques
4 Identify where opportunities actually exist for making improvements within your organisation
The workshop includes:
4 Change in the New World (versus traditional approaches)
4 A Model for managing complexity, scale and speed
4 Mapping real life experience to change model
4 Building a routemap for change
4 Establishing the environment for change
All delegates receive a complimentary copy of “How to develop an excellent organisation”.
Click here to find out more about this workshop including details on how to book.
Alternatively, send us an
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with your booking details.
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The Benefits of Success: Why Understanding Project Management Principles are Essential Skills for Everyone - 11 May 2009, Sheffield
Project management should be a key skill in any managers or team leaders armoury of competencies. Being able to effectively plan, manage and implement new projects, new ways of working and new initiatives requires a considered approach to planning, management and implementation. This practical session will introduce you to the key principles of developing a project management approach, highlighting things that work well, and areas to avoid.
Download a booking form here, alternatively, send us an email
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with your booking details.
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That's Just the Way We Do Things Around Here: Understanding and Managing Organisational Behaviour - 21 May 2009, Sheffield
This workshop explores the fundamentals of organisational behaviour in a constantly changing world as well as addressing issues around culture and culture change. The session will also focus on the significance of identifying and understanding organisational and individual values, their impact on behaviour, and practical steps that can be taken to develop a more positive organisation.
Download a booking form here, alternatively, send us an email
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with your booking details.
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How to Transform an Organisation's Services through Systems Thinking - 28 May 2009, London
This workshop will demonstrate how a holistic approach can overcome traditional barriers to change and create sustainable and resilient organisations. Delegates will:
4 Learn how to transform an organisation's services through Systems Thinking
4 Understand how a holistic approach can overcome traditional barriers to change and create sustainable and resilient organisations
4 Understand how to see organisations and services as systems
4 Appreciate the key stages in a systems based transformation
4 Review what contributes to successful change and contrast systems thinking with traditional approaches
4 Explore what systems thinking could contribute to their own change/organisational challenges
4 Understand how to take the next steps in applying systems thinking
The workshop includes:
4 A different way of seeing and thinking about organisations, services and change
4 Understanding cause and effect and systems relationships
4 How to create change within a system - finding the leverage points
4 Sustaining new capabilities and performance
4 A generic framework for transformation and how to tailor this to your own needs
4 Where to start and what help you will need
Delegates receive a complimentary copy of “How to develop an excellent organisation”
Click here to find out more including how to book.
Alternatively send us an
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with details of your booking.
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Innovation at Work: What, Why and How? - 8 June 2009, Sheffield
In this workshop you will have the opportunity to explore how new ideas and innovations flourish and develop, and under which organisational conditions. It will offer you the chance to access strategies and techniques for generating and implementing new ideas at work. The underlying philosophy of this session is that each one of us has the ability to think creatively, to solve problems, and come up with unique and innovative solutions.
Download a booking form here, alternatively, send us an
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with your booking details.
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Lean Management for Service Organisations - 25 June 2009, Sheffield
This one day workshop will demonstrate how lean management, an established and proven approach from the commercial sector, can be applied to operations in the public sector and service organisations. It will explain how the approach enables organisations to re-think and radically re-design the way they work, to deliver customer-focused services that are responsive, efficient and effective. The workshop will draw examples from many different organisations, to enable delegates to relate the principles to their situation.
Download a booking form here, alternatively, send us an
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with your booking details.
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Improving Quality and Performance with the Public Sector Scorecard - 2 July 2009, Sheffield
Following this workshop delegates will have ...
4 A better understanding of quality and performance measurement in health and public services
4 An understanding of the role and purpose of using a scorecard approach and how this can help deliver better outcomes for service users and stakeholders
4 A better appreciation of the need for performance measurement by outcome
4 An understanding of what this means in terms of organisational capability, people and processes
4 The skills to to apply a scorecard in practice, linking strategy, processes and performance measurement which are aligned to the service and stakeholder needs of the business.
Download a booking form here, alternatively, send us an
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with your booking details.
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Building a Performance Management Framework - 15 July 2009, Sheffield
Effective performance management has many facets. This workshop explains how to integrate aspects of people management, process analysis, performance measurement, planning and reporting into a cohesive framework that generates real improvement and avoids bureaucracy. It draws on a range of real-life examples, including different ways to use management models and performance software, to enable delegates to apply best practice principles and create customised frameworks within their own organisations.
Download a booking form here, alternatively, send us an
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with your booking details.
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