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Lean Management & Systems Thinking |
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Transforming Service Delivery: Exploiting Lean Principles for your Organisation
Our client says ...
“TEAL were chosen not only for their technical expertise in the area but for their ethos which most closely resembled the approach that the council wished to take. In addition, they were more than willing to work with officers to build internal capacity for the future development of lean system review within other areas of the council. The results of the reactive maintenance review were very good and have led to a radical change in the way the work will be carried out with significant cost savings forecast over the next 12 months.”
Director – Housing Services
New In-house Six Sigma Programme
We have developed a Lean Sigma programme which integrates Lean and Six Sigma, creating a powerful method for reducing lead time, waste and variation in a coordinated initiative. It provides the foundation for Organisational Change and the body of knowledge required creating active “change agents”.
During this two-day workshop you will experience how you can use Lean Sigma throughout your organisation to generate significant and sustainable improvements. Click here to download more details on this programme. If you would like to talk to us about delivering this programme within your organisation
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us or call Eirian Lewis on 01483 420550.
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What’s Right for You
Lean production techniques have revolutionised manufacturing as the success stories of Toyota and others show. Lean principles are now being applied in the service sector in pursuit of enhanced performance and sustainable service improvement. This includes office functions such as administration, finance and IT. Building on TEAL’s philosophy of designing consultancy and learning approaches to meet individual client needs, we have developed a customised approach to help you to apply lean principles in your organisation.
Developing a Lean Strategy
There is no mystique about the principles of lean management. They are based on understanding customer needs, being responsive to change and continually minimising non-value adding activities. They involve multi-skilled team working, effective supplier relationships and a flexible approach to service design and delivery which incorporates error-proofing and continuous improvement. The skill lies in understanding how these methods, originally conceived in the motor industry, can be applied successfully to service-based organisations. This can be achieved through a blend of consultancy support and action-orientated learning which combines our expertise with your organisational insight.
The Approach
We help you introduce lean principles and techniques by working alongside you using workshop-based learning with practical application and improvement action. Each approach is customised to meet specific client requirements and could include:
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Understanding lean management for your organisation: what lean means, setting the context and engaging participants in the programme
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Defining the lean challenge: examining current practice and performance, understanding the potential of lean methods for your organisation
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Identifying the opportunities: diagnosing where lean techniques could have the greatest impact and how those methods could work in practice
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Managing the change: preparing people to work as multi-skilled teams and for new roles as leaders or facilitators
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Implementing lean projects: planning and executing the range of tasks needed to implement lean methods effectively
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Reviewing the impact: assessing the benefits achieved and developing broader implementation across the organisation
The Benefits
Typical improvements can include:
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Reduced paperwork load time up to 50%
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Improved on-time performance up to 50%
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Reduced work in process up to 50%
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Reduced errors up to 50%
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Improved customer satisfaction
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Increased capacity and productivity
To find out more please contact us at any of our offices or send us an
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.
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