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Useful Resources
Performance measurement is the ‘golden thread’ that should link every level of an organisation’s planning and delivery capability. Read how we helped a borough council re-focus their service planning process. Click here to download.
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What do we Mean by Performance Management
It is 'a method which contributes to the effective management of individuals and processes in order to achieve high levels of organisational performance.’ Performance Management is a critical discipline underpinning superior business performance both at the strategic and operational (integrated) level. Fully realised, it is a holistic and continuous process that brings together all of the elements which make organisations successful. But for this very reason, it is complex and often misunderstood. Performance management is all-pervasive. It should provide a framework to help people operate, and to help them to help others to operate – and it needs structure in order to do this. Corporate strategic goals provide the starting point for business and departmental goals, leading to plans and objectives for all individuals. Yet many organisations fail to establish clear performance expectations for their major strategic initiatives. Where performance management succeeds it does so in the context of clear goals, clear focus and aligned leadership. True performance management is based on ensuring the right outcomes rather than simply measuring what is easy to measure. Using performance management to achieve strategic goals requires a link between strategic targets and organisational measures that are multi-faceted and cross functional.
Our Approach
Effective performance management maturity takes discipline, commitment and investment. We work with our clients to put in place customised and organisation-specific frameworks which create:
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Effective performance management processes that drive desired behaviours
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The ability to measure outcomes, not just activities
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Clear rewards and recognition for achievement
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The capability to learn, adapt and improve as context changes
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Responsiveness to unforeseeable challenges
We also help leaders to:
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Establish clear and unambiguous goals
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Communicate them effectively
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Align strategic and organisational performance management, including targets and measures
The rewards of investing in performance management are great – for customers, for the organisation itself, and for people at every level.
To find out more please contact us at any of our offices or send us an
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