Achieving Excellence: A Route Map for the Transport Sector

TEAL Consulting provides dedicated improvement solutions to meet your specific needs

Our client says ... "The process felt effortless and the result is better than I could have hoped for. I look forward to working with you again soon." Managing Director - UK Train Operating Company

 
Pressures on the transport sector have never been greater. Government and the public demand ever better services, competition is increasing, and health & safety and environmental requirements make still further demands. TEAL Consulting has direct experience of working with the sector, and can help you meet the particular challenges that you face. 

EFQM Excellence Model
Use of the EFQM Excellence Model is well established, for example as part of DfT’s franchise process for Train Operators, and as a supply-chain measure across the sector. Many customers see the Model as a more comprehensive method of gauging supplier performance than using ISO or IiP standards alone. Increasingly, companies are seeing this not just as a supplier requirement or accreditation issue but as a positive means of driving improved performance. Some have also seen it as an opportunity to gain international recognition through Excellence Awards. Used in the most effective way, the Excellence Model offers:

• A framework that integrates all existing activities and improvement initiatives
• Enhanced performance levels through improved planning and prioritisation
• A means to ensure consistent, structured and ‘smarter’ ways of working
• Continuous improvement on key goals, including operational performance, safety, customer service and reputation

TEAL can help you use the Excellence Model in a way that is purpose-designed for your company, to deliver direct business benefits.

Further Performance Improvement 
TEAL can also support other improvement strategies – often alongside work with the Excellence Model. These include:

• Applying lean management and systems thinking to customer service and business support operations: improving performance and reducing costs through reviewing the whole value chain
• Using the Balanced Scorecard to link strategy, performance management and performance measurement across all aspects of the company’s work
• Leadership strategy – developing leadership as an organisation resource and increasing management capability for the future
• Strategic risk analysis – a systematic approach to identifying and prioritising risks to the organisation’s future

All of our work is tailored to meet the needs of each particular client organisation. To find out more please contact us at any of our offices or send us an This email address is being protected from spam bots, you need Javascript enabled to view it .







Teal is registered with Link-up, the UK rail industry supplier qualification scheme.

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